FAQs

Frequently Asked Questions

Why buy a hotel bed?

Trade-grade hotel beds are renowned for their unmatched support and durability. They are constructed with commercial-grade materials, just like those found in top hotels around the world. No more worries about frequent mattress replacements.

When you invest in a hotel bed, you’re investing in the long-term comfort and quality of your sleep. Say goodbye to the hassle of frequent mattress replacements.

*Beautyrest® Hospitality beds and foundations are not available in retail stores.

How is it different than a retail model?

The Beautyrest® commercial product line is developed independently of our retail products and is engineered for optimum durability while providing maximum comfort and support.

Starting with the foundation (box springs), Beautyrest® Hospitality beds utilize EnduroTECH™ foundations designed specifically for hotel use and abuse. This durable commercial foundation provides premium support and strength for our hotel mattresses.

Our exclusive EnduroTECH™ hospitality foundation is not available in our stores or retail outlets.

Beautyrest® Hospitality hotel beds are reinforced with a stronger gauge coil system showcasing our Pocketed Coil® Springs as well as our high-density foam edge encasement engineered to prevent side sag, which culminates in the desired Simmons® "Do Not Disturb" custom sleep.

Beautyrest® Hospitality mattresses also feature antimicrobial fire-resistant fibers, stain resistance, and Dual Cool™ technology. These are must-haves in hotel environments and a great safeguard for your home use.

When it comes to comfort, our trademark hotel offerings deliver both luxury comfort with the support and durability you came to love during your hotel visit. Beautyrest® commercial hospitality models are not sold in any retail store or bedding outlet.

What is a no-flip mattress?

The Simmons Company introduced this revolutionary “building-block” design to the retail marketplace in January of 2000 after over 3 years of research and development. Through rigorous testing, this design was proven to be much more durable than a conventional bed set.

What if I want a flippable mattress?

Please look into any of our 360° mattresses that are specially made to be flipped. We recommend flipping these mattresses annually but our Pocketed Coil® Technology will still support your mattress even if not flipped.

What is a foundation?

A foundation is the name given to a rigid, non-flexing box spring. The EnduroTECH™ foundation is standard across the entire Commercial product line and is the cornerstone of the no-flip design innovated by the Simmons Company. The EnduroTECH™ foundation, which is available in an 9” standard height and 5.50” low profile height, is engineered for added durability and can support up to 2000 pounds.

Is there an advantage to using the EnduroTECH™ 9" high standard foundation versus the 5.5" high low profile foundation?

No, there is absolutely no difference in performance, feel, durability or price - it simply comes down to which height works best for your home application.

I already have a box spring that I can use; do I need to order a foundation with my mattress?

Unless you use a Beautyrest foundation, or a supportive, rigid, non-yielding, foundation (such as a solid, not slatted platform bed), you will void your Simmons warranty. Bed frames with slats are non-approved support systems.

How thick are the mattresses?

The thickness of each bedding model is listed in the mattress description.

Does the mattress require deep-pocketed sheets?

There is no standard mattress thickness, you will need to make sure that the fitted sheet can accommodate the height of the mattress you purchase.

What is a Mattress Protector?

A cover, not a pad that is made of a comfortable stretch fabric. Simmons Beautyrest® does not offer mattress protectors as we incorporate a great deal of detail and technology in our products.

What are the dimensions of your beds?

Twin - 38 x 74.5
Twin XL - 38 x 79.5
Full - 53 x 74.5
Queen - 60 x 79.5
King - 76 x 79.5
California King - 72 x 83.5

All dimensions subject to an industry standard variance of (+/-) 0.5"

Is a bed frame included with the purchase of a bed set?

No, bed frames are not included in our program.

Can I pick up my order at the factory?

No, due to liability issues, factory pick up is not allowed.

Can I purchase a mattress if I live in Hawaii or Alaska?

Online orders can only be shipped within the 48 contiguous United States. However, Hawaii-based guests interested in ordering should reach out to us directly at support@beautyrestguestpurchase.com. Unfortunately Alaska is not currently included in the program.

Why does a “Mattress Recycle Fee” appear on my order?

We are required by state law to collect a Recycle Fee for all orders shipped to California, Connecticut and Rhode Island. The fee is mandated for all new mattresses and foundations, regardless of whether you plan to dispose of an old mattress upon delivery. For more details, visit the Mattress Recycling Council website.

How long will it take to get my order?

As these products are made to order, deliveries may be as soon as 3 weeks from order placement, or up to 8 weeks, depending on current plant capacity.

Can I expedite or rush my order?

No, products are made to order only after payment is received. Delivery windows vary depending on the contracted carrier. There is no way to expedite or rush an order.

Will I have to flip these beds every year?

The single sided technology from Beautyrest® offer a NO FLIP product. This means you can save your time, energy and quite possibly your lower back from strain. You can rotate the mattress as a preference, but it is not required.

How is shipping handled?

Shipping is included in the cost of your new mattress and will be handled by a local delivery company that we work with in your area. Their responsibility is to receive your bed from the factory and deliver it to your residence.

When you are notified of a delivery date, the service generally gives you a four-hour window of time on a specific date that they will arrive with your order.

Here's a helpful hint: Respond to the delivery agent's communication and prompts, reply to texts and answer their calls from the 800 or 866 number as soon as possible. Give them your cell phone number to call you from their last shipping drop, so you can be ready.

How will I know when the bed will be delivered?

Once the bed has been manufactured at our factory (keep in mind each of our beds are custom made to order), you will receive an email notification from us. This is your sign that the delivery company will be contacting you in the next several days, to set up a delivery date/time that works for you.

It is very important that you note a contact telephone on the order form where you can be reached. The delivery service does not play phone tag.

With these taller residential styled beds, will my existing comforter fit?

This is a difficult question to answer, because we really don't know what you have on your bed at the moment. Keep in mind that with a taller mattress and box spring, you must consider the extra height when it comes to sheets, traditional bedspreads / duvets and bed skirts.

In particular, fitted sheets purchased for smaller mattresses will be problematic, duvet side-drops and skirt length will shorten up on taller beds.

To be safe, you should anticipate and prepare to make the necessary adjustments to your soft goods with these taller beds. Please check the mattress height on the description page. The height of the standard box spring is 9" and the low profile box spring is 5.5".

Is there a warranty or guarantee?

Yes, the beds in this offer are covered under our industry standard Beautyrest ten-year warranty. The warranty protects you against manufacturing and structural defects under normal usage and conditions.

All claims are subject to manufacturer inspection and review. This coverage does not include damage resulting from self-moving and purposely bending the mattress in order to squeeze it though tight stairwells! Nor does it include shipping/delivery costs, etc.

If you wish to file a warranty claim, please click here.

Can I return my bed?

Your bed is a custom order, manufactured per your order at our plant. All beds are non-refundable, non-returnable and non-exchangeable.

I have a tight staircase to my second floor bedroom, will these beds fit up the stairs?

This is a very important note. With these new single sided beds, the mattresses do not bend as they did in the old days. You will need to properly consider your situations to order the right bed, especially if you have difficult access to your bedroom floor.

The delivery service staff are nice people, but they know bending a mattress will void its warranty, so please do not ask them.

Is it possible to order split box springs for the mattress (Queen/King)?

Split box springs (foundations) come with all king size beds standard. We do not offer split queen foundations at this time. 

I just need a new mattress without the box spring, is that possible?

The beds are typically sold as complete units and their warranty is based upon its performance using specifically matched equipment. Use of different box spring can cause mattress failure and will void your warranty! However, if you have a platform style bed frame which constitutes a firm, continuous, level and rigid surface you can order a mattress only from Beautyrest®. This will allow you to uphold the requirement of proper bed support in the manufacturer’s limited warranty.

Can my bed be held for a later delivery?

This is not possible. Beautyrest® is a made-to-order facility and once your bed is ready, Beautyrest® will drop your mattress off to the delivery agent the same day.

When my bed is delivered, what are the things I should look for before signing the proof of delivery?

Check to see if there are any damages, stains, or rips. Also make sure all items ordered are accounted for.

What does the “X” represent on my mattress tag?

Beautyrest® continuously enhances our hotel products with the latest in sleep technology. From 2021 to the current year, all Beautyrest® Hospitality models receive enhanced outer textile fabrics denoted with an “X” on the label.

The construction and “sleep feel” of our products remain the same. Beautyrest® Hospitality focuses on the consistency of products, year to year, which helps our Hotel Partners maintain their brand standards and meet customer expectations.

Can I cut the law tag off?

No, as this will void any warranty on the mattress.

My mattress is too stiff, is there a break-in period?

We encourage giving your mattress a month of use for your body to adjust to the new feel and for it to break in. During this time the foam will become less stiff. While waiting a month is encouraged, this break-in period can vary from person to person.

The mattresses found in hotels have been slept on by guests for a varying amount of time; the mattress we deliver to your home is brand new.